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FAQ

QWill I have to pay sales tax?

AWe do not charge customer tax in our shop. We will mark the package in low value, but we can't promise no sales tax by your country's Customs.

 

Q : Why do I choose you?

A : We are the professional online stores which offer the latest fashionable apparel. Our target customers are 18-39 women who have the fashion conscious. We aim to offer our customers the top and fast fashions they wanted. The most important is we are safe and guaranteed.

 

Q : May I know whether you are safe?

AWe have chosen the best e-commerce service in the industry, and guarantee secure payment processing. Keep in mind that we ensure 100% payment security. And our system is made by SHOPIFY. It is the best professtional online shopping

 

Q : How can I place an order?

AAt our store, ordering is easy and simple. Just follow some steps you will get what you want.

 

Q : How can I do the payment?

AThere are different ways you can choose to pay at our website. You can choose PayPal, credit card and others.

 

Q: Do you have a physical store in US?

A: We do have online store.

 

Q : What currencies can I pay?

AThere are three currencies: US dollar, EURO and GB pound. You can find this on the top right corner of the page.

 

Q : How can I choose my size?

AFor every item we do offer a size chart or specific size description under the page below, please measure carefully before your buying.

 

Q : Can I exchange my item, size or shipping address?

AYes you can but you have to inform us before your item is shipped. Please note we can't do the exchange once we have shipped your order.

 

Q : How can I know my order status?

A : Please login in to check at "MY ORDERS" line. We will update any news in time.

 

Q : How fast can I get my order?

ADifferent shipping method will cause different delivery time. But you can find more follow this link:

 

https://www.fadcover.com/shipping-policy

 

Q : Can I return my item?

AIf you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click this link:

 

Q : Why my order is divided into two orders or more?

A : We will send out the well-prepared items first. And the rest will be dispatched later soon once they're ready.

 

Q : How to contact you?

AYou can contact us via email: support@fadcover.com.

 

Q : Why I cannot enjoy the discount as the coupon said?

A : The coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. In addition, you cannot enjoy the coupon code (because of the time restriction on it) if it is expired.

Attention: One order can only use one coupon.